FAQs

Many of our artisans craft these items in their homes, not in our studio, making it difficult to always be aware of where your item is in the process of being made. We value being able to give some of our artisans the freedom to work from their homes. This gives them freedom to work when they want, put their family first, and pass their craft down to their children. A culture rooted in family, tradition, and craft is an important one to honor and we are thankful for the opportunity to facilitate that. 

All of our items are made to order, and have different production times. Check out our Ship Times page to learn more As soon as your item ships, we will email you a tracking number so you can follow it on its journey.

If you have not gotten an email with tracking by the 8 week mark, feel free to email us ([email protected]) with your order number, asking for an update. If you email asking before the 6 week mark, we will likely just remind you that the lead time is 8-10 weeks.

You can learn more about our colors here.

If you would like a swatch card mailed to you, order one here.

You have 30 days to return your item, in all original packaging, undamaged. You are responsible for return shipping, in addition to a 20% restocking fee. You will not be refunded for shipping. We currently do not provide return labels unless items are damaged. We recommend using a shipping service with tracking in order to ensure your package makes it back to our facility.

Going to return your item? Here's how it works: email [email protected] with the subject line "RETURN" and your order number. We will email you a Return Slip to put inside your box with some additional details. Once received, we will issue you your refund!

Please note:

• No returns on custom colored items in Sherwin Williams colors or "other" Stray Dog Colors
• You may not return items that were bought on sale

We hope not. But we do understand they can occur. If they do, please note the following:  

Customer must notify Stray Dog Designs immediately to report any damage or shortage. All claims must be made within 7 days of receiving. We will not be responsible for damages after 7 days. 

Photographs will be required of the package and the item itself to validate a damage claim and determine best course of action to solve the issue. 

To make a claim: email detailed pictures of damaged items and the original packaging it came in to: [email protected] with subject line CLAIM along with your order #.

If your product arrives by LTL FREIGHT, all damages MUST BE NOTATED on the bill of lading. Failure to notate such damage will result in your loss. If you see any damage to the carton upon receiving, please photograph and notate on the bill of lading.

So you have a Stray Dog product! Congrats! Isn't it great? Or maybe you're just apprehensive about how one would clean and care for a product as it grows into your home. Good news, it's easy. Take a damp rag and gently wipe the surface of the item. Boom. 

Only if your order ships to a Tennessee address, in which case Tennessee state sales tax will apply. 

Check out installation instructions for...

Chandelier hanging lights here

Flush mounts here

Picking the perfect shade for your next favorite lamp doesn't have to be difficult. Get your paws on a ruler and use these guidelines:

- Width: Your shade should be twice the width of the lamp's base

- Height: Your shade should be about 2/3 of the height of the lamp's base

The shade should hide pretty much all of the metal neck of the lamp. Make sure your harp never shows! That's a no no.

Visit the repair kit instructions page for a helping paw on fixing your piece.

Of course! Here you go

For light fixtures that have exposed bulbs, check the product page for our specific bulb recommendations!